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July 22, 2013 Innovation Needs a Lingua Franca By Whitney Johnson Living in the unknown opens up space for new ideas. Then you need to communicate them.

Gender Liberté, Egalité, Fraternité (Unless You're a Working Mom) by Gretchen Gavett A personal look at the barriers French mothers face, and an investigation into medical price-fixing in the U.S. These stories and more in this week's scouting report on provocative ideas of business. Execution Six Fundamentals Every Entrepreneur Needs to Succeed by Bob Diener It's not rocket science. But that doesn't mean it's easy. Sales Reinvigorate a Disengaged Sales Force by Frank V. Cespedes and Michael Wong Two ways to show them just how much they matter. Innovation Use Catalytic Questioning to Solve Significant Problems by Hal Gregersen Asking nothing but questions can unlock creativity. Communication Why You're More Deferential to Peers than the Boss (in Your Emails) by Andrew O'Connell Employees send deferential emails so as to avoid seeming to be claiming status. IT management We Appreciate Your Business. Please Stay on the Line. by Robert Plant Don't squander customers by making them feel small.

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