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December 17, 2013 Case Study: When the Twitterverse Turns on You By Jana Seijts An airline's social-media contest backfires. How should the company respond?

Stop Me Before I "Innovate" Again! by Bill Taylor Let's not use this overexposed word at all next year. Who's Managing Your Company's Network Effects? by Michael Schrage Only a Chief Network Effects Officer should be entrusted with handling such value. Hierarchy Is Overrated by Tim Kastelle Flat structures work, and work better. Reverse Innovation Starts with Education by Vijay Govindarajan Engineering students should look to emerging economies to create global impact.

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