If your company's IT department is top-notch, you're sure to have a ton of tools and systems at your disposal. This is a good thing. Since 20% of our work performance is fueled by our network skills — collaboration, team work, coaching — the easier it is to share information, the better. But too often these investments are wasted. Why? A lot of employees aren't equipped with the skills and knowledge to use these tools effectively. So, moving forward, IT should take a more active role. Tools are great, but without proper training and support, they may be misused or underutilized.
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