The Daily Alert from Harvard Business Review

 

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December 26, 2013 Conflict Strategies for Nice People By Liane Davey Conflict is a necessary part of a functioning team. But it doesn't need to be mean.

Customer service Leading by Letting Go by Rob Markey Lessons from an American Express exec who threw out the script. Information & technology Get a Better Return on Your Business Intelligence by Vijay Govindarajan These strategies from airplane pilots are a good place to start. Disruptive innovation Why Retail Clinics Failed to Transform Health Care by Jason Hwang The impact of disruptive innovations will be limited unless regulatory and reimbursement barriers are dismantled. Consumer goods Shopping for Things Brings Emotional Benefits by The Daily Stat Making shopping choices helps to restore a sense of personal control over one's environment. Sales Sell Your Product Before It Exists by David Burkus The only feedback that really matters is the market's.

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