Monday 9 December 2013

The Daily Alert from Harvard Business Review

  Daily Alert - Harvard Business Review

December 09, 2013

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Who's Hiring (and Who Isn't) in Five Charts

By Justin Fox


Social media

Get More Value Out of Social Media Brand-Chatter by Susan Fournier

Listening more intelligently could reshape your strategy.


Managing yourself

Happy Workaholics Need Boundaries, Not Balance by Ed Batista

Three ways to regain your sanity and still give 100% at work.


Customers

The Customer Support Hierarchy of Needs by Vikram Bhaskaran

Your customers won't settle for chaos, and neither should you.


Consumer goods

The Brief and Fascinating History of What You're Wearing and Where It Gets Made by The Shortlist

I admit it: The reference to Nixon and kimchi in the headline got me to read it, but this piece on how Bangladesh came to be a world center for apparel manufacturing held my interest. Back in the 1970s, the newly formed country of Bangladesh needed something —anything — to build an economy on,


Economy

Cherry-Pick Profitable Customers by Understanding Adverse Selection by Paul Oyer

The economic concept that saved Capital One.


Information & technology

Four Ways to Scale Digital Capabilities Beyond Your Team by Perry Hewitt

Incentives and language matter.


Succession planning

Family Businesses Shouldn't Hunt for Superstar CEOs by Josh Baron and Rob Lachenauer

Owners need to get their house in order first.


Ethics

An Economist Finds That Many NFL Players' Infractions Go Undetected by The Daily Stat

Coaches have good reason to scream about officials' missed calls.


Innovation

Stop Me Before I "Innovate" Again! by Bill Taylor

Let's not use this overexposed word at all next year.





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