The Daily Alert from Harvard Business Review

 

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April 17, 2017 Do Most Companies Even Try to Innovate Anymore? By Paul Hünermund R&D is becoming more and more concentrated in a handful of superstar firms.

Customer service Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It by John Deighton Discretion is still the most powerful customer service tool. Gender Earning Less Than Their Wives Makes U.S. Men More Partisan by Dan Cassino Republicans get more conservative, Democrats get more liberal. Managing people 5 Questions Leaders Should Be Asking All the Time by James E. Ryan Use them to resolve conflict, challenge old ways of working, and keep things in perspective. Technology How Companies Are Already Using AI by Satya Ramaswamy It's a lot of computer-to-computer collaboration. Receiving feedback Responding to Feedback You Disagree With by Sheila Heen, Debbie Goldstein Ask for more specifics. Human resource management How Some Companies Are Making Child Care Less Stressful for Their Employees by Julia Beck Child care in the U.S. is among working parents' biggest expenses.

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