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December 21, 2018 Why CRM Projects Fail and How to Make Them More Successful By Scott Edinger Use them to improve the sales process, not just evaluate it.

Decision making The Right Way to Use the Wisdom of Crowds by Brad DeWees, Julia A. Minson You need a strategy for combining people's opinions. Change management The Secret to Leading Organizational Change Is Empathy by Patti Sanchez You're leading people, after all.

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