When a talented employee of yours announces their resignation, it’s a dreadful moment. The first thing you should do is take some time to process any negative emotions you feel, such as frustration or disappointment. These kinds of feelings are normal, but they won’t help you address the situation productively. Once you’ve reflected, focus on celebrating the employee’s accomplishments and gathering their honest feedback about the team. Set an example by expressing genuine support for their decision to leave; you may want to throw a goodbye party or a similar event to wish them well. And then make sure you conduct an exit interview, even if HR will do one too. Ask for the person’s advice on retaining other employees and improving the experience of working for you. By being willing to hear uncomfortable truths, you’ll show the person that you respect the experience and knowledge they gained during their time there.
Adapted from "How to Manage Morale When a Well-Liked Employee Leaves," by Liane Davey
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