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March 1, 2019 Why Is Customer Service So Bad? Because It's Profitable. By Anthony Dukes, Yi Zhu If customers can't reach a human, they can't get their money back.

Motivating people The Surprising Power of Simply Asking Coworkers How They're Doing by Karyn Twaronite It builds connection and helps us all feel less lonely. Strategy execution Why Visionary Leadership Fails by Nufer Yasin Ates, Murat Tarakci, Jeanine P. Porck, Daan van Knippenberg, Patrick Groenen Top executives need to make sure middle managers are aligned with them. Social responsibility What Would the Green New Deal Mean for Businesses? by Sanya Carley, David Konisky Protecting at-risk communities can be part of a strong environmental strategy. Leading teams Assessment: How Well Does Your Team Function? by Jessica M. Logan, Courtney L. Holladay 23 questions about purpose, goals, and morale.

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