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April 24, 2019 What Process Mining Is, and Why Companies Should Do It By Thomas H. Davenport, Andrew Spanyi To improve your processes, analyze the data.

Strategy Avoiding Disruption Requires Rapid Decision Making by George Stalk, Jr., Sam Stewart Scan, orient, decide, and act. Giving feedback What Managers Get Wrong About Feedback Marcus Buckingham, head of people and performance research at the ADP Research Institute, and Ashley Goodall, senior vice president of leadership and team intelligence at Cisco Systems, say that managers and organizations are overestimating the importance of critical feedback. They argue that, in focusing our efforts on correcting weaknesses and rounding people out, we lose the ability to get exceptional performance from them. Instead, we should focus on strengths and push everyone to shine in their own areas. To do that, companies need to rethink the way they review, pay, and promote their employees. Buckingham and Goodall are the authors of the book "Nine Lies About Work: A Freethinking Leader's Guide to the Real World" and the HBR article "The Feedback Fallacy." Diversity Ending Harassment at Work Requires an Intersectional Approach by Pooja Jain-Link, Trudy Bourgeois, Julia Taylor Kennedy Gender, race, age, and seniority all affect who's harassed and how.

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