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May 20, 2019 Amazon's Priorities Over the Years, Based on Jeff Bezos's Letters to Shareholders By Tricia Gregg, Boris Groysberg He really does talk a lot about customers.

Leadership transitions 3 Ways Executives Can Manage Challenging Moments in Their Careers by Hal Gregersen If you don't have the answers, start asking questions. Hiring Should Companies Use AI to Assess Job Candidates? by Tomas Chamorro-Premuzic, Reece Akhtar The alternative leads to decisions made by very biased humans. Managing yourself What Anxiety Does to Us at Work by Alice Boyes It changes how we perceive things. Leading teams Where Measuring Engagement Goes Wrong by Peter Cappelli, Liat Eldor A history of flawed attempts — and what you should learn from them.

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FEATURED PRODUCT Connected Strategy Nicolaj Siggelkow and Christian Terwiesch What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships — while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. In Connected Strategy, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, this book identifies the four pathways — respond-to-desire, curated offering, coach behavior, and automatic execution — for turning episodic interactions into continuous relationships. $32.00 Buy Now

FEATURED PRODUCT HBR’s 10 Must Reads for New Managers Collection Harvard Business Review, Michael D. Watkins, Peter F. Drucker, W. Chan Kim This set provides insights on the topics most critical to your success as a new manager, including assessing your team and enhancing its performance; developing your emotional intelligence and persuasion skills; navigating relationships with your employees, bosses, and peers; dealing with conflict; giving effective feedback; managing diverse teams; and fortifying your own physical and mental energy. $95.00 Buy Now

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