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May 22, 2019 Are You Ready to Go Freelance? By Brianna Barker Caza, Susan J. Ashford, Erin Reid, Dena McCallum The skills you need to work for yourself.

Demographics Using Data to Provide Better Health Care to New York's Homeless by Laura Jacobson, Remle Newton-Dame, Kalpana Bhandarkar, Dave A. Chokshi Helping the largest homeless population in the U.S. Sustainability Why It's Time to Finally Worry about ESG Robert Eccles, a visiting professor of management practice at Saïd Business School at the University of Oxford, says that the global investment community's interest in environmental, social, and governance (ESG) issues has finally reached a tipping point. Large asset management firms and pensions funds are now pressuring corporate leaders to improve sustainability practices in material ways that both benefit their firms' bottom line and create broader impact. They're also advocating for more uniform metrics and industry standards. Eccles is the author of the HBR article "The Investor Revolution." Internet Does Your Company Really Need a Chatbot? by P.V. Kannan, Josh Bernoff Here's when the answer is no. Business models If the Key to Business Success Is Focus, Why Does Amazon Work? Harvard Business School professor Sunil Gupta explores the infiltration of Amazon into dozens of industries including web services, grocery, online video streaming, content creation and, oh, did we mention physical bookstores? What's the big plan? Is the company spread too thin, or poised for astronomical success? Gupta is the author of the case study, "Amazon 2019." Employee retention Your Company Needs a Process for Offboarding Employees Gracefully by David Sturt Listen, show appreciation, and stay in touch.

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