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Should You Let Employees Break the Rules to Make Customers Happy?. Empowering frontline workers to take small actions, like waiving a fee or allowing a return outside of the window, can boost the loyalty of both customers and employees. How Do I Stay Motivated After Surviving Layoffs?. A leader must embrace uncertainty and keep her team motivated after layoffs. The latest on HBR.org 01 Should You Let Employees Break the Rules to Make Customers Happy? Empowering frontline workers to take small actions, like waiving a fee or allowing a return outside of the window, can boost the loyalty of both customers and employees. by Su Kyung (Irene) Kim, Yujie Zhan 02 How Do I Stay Motivated After Surviving Layoffs? A leader must embrace uncertainty and keep her team motivated after layoffs.   Audio by Harvard Business Review 03 Health Care Systems Need to Better Understand Patients as Consumers They must become more sophisticated in how they use data to gain visibility into patients' behaviors and decisions. by Sanjula Jain 04 A Two-Minute Burnout Checkup This short assessment will help you spot the warning signs — before you feel fried. by Chris Bailey ADVERTISEMENT Get Premium access to everything HBR. With a Premium subscription, you'll unlock HBS's world-famous case studies and 4 complimentary ebooks each year. Choose your subscription plan Article Keeping Your Confidence Up During a Lengthy Job Search by Marlo Lyons It can be hard to present your best self when you're feeling self-doubt. Read more Ebook Artificial Intelligence: The Insights You Need from Harvard Business Review by Harvard Business Review, Thomas H. Davenport, Erik Brynjolfsson, Andrew McAfee $22.95 Learn more Don’t forget you’re entitled to 20% off your first purchase* *Use promo code HBRORGREG4. View details here. View in browser Contact us Privacy policy Manage newsletter preferences Unsubscribe

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