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Engaged Employees Create Better Customer Experiences. Companies should find ways to connect employees and customers regardless of whether "customer service" is in their job description. Research: How People Feel About Paying for Social Media. A survey of U.S. residents asks whether new subscription services from Twitter, Facebook, Instagram, and Snapchat meet their expectations. The latest on HBR.org 01 Engaged Employees Create Better Customer Experiences Companies should find ways to connect employees and customers regardless of whether "customer service" is in their job description. by Denise Lee Yohn 02 Research: How People Feel About Paying for Social Media A survey of U.S. residents asks whether new subscription services from Twitter, Facebook, Instagram, and Snapchat meet their expectations. by G. Tomas M. Hult, Forrest V. Morgeson 03 Why Business Leaders Must Resist the Anti-ESG Movement Retreat isn't just inadvisable; it's dangerous. by Andrew Winston ADVERTISEMENT Get Premium access to everything HBR. With a Premium subscription, you'll unlock HBS's world-famous case studies and 4 complimentary ebooks each year. Choose your subscription plan Article Keeping Your Confidence Up During a Lengthy Job Search by Marlo Lyons It can be hard to present your best self when you're feeling self-doubt. Read more Ebook Artificial Intelligence: The Insights You Need from Harvard Business Review by Harvard Business Review, Thomas H. Davenport, Erik Brynjolfsson, Andrew McAfee $22.95 Learn more Don’t forget you’re entitled to 20% off your first purchase* *Use promo code HBRORGREG4. View details here. View in browser Contact us Privacy policy Manage newsletter preferences Unsubscribe

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