| Also, what to do if an employee says, "I'm burned out." |
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 | | How to Disagree Productively | | Disagreements don't have to be destructive. They can be opportunities to come up with better ideas. When handled appropriately, disagreements lead to better results—but they are not usually viewed that way. Handling conversations with someone with a conflicting point of view is far from easy. Three strategies, identified by research, can help. | | | | | | |  | | When Your Employee Tells You They're Burned Out | | Burnout is affecting both leaders and employees—and contributing to a talent shortage that's challenging and costly to navigate. It can be difficult for even the most enlightened managers to have conversations about employee burnout while managing the needs of the business. Here are five steps to take when an employee comes to you expressing burnout. | | | | | | |  | | 6 Key Levers of a Successful Organizational Transformation | | Organizational transformations are extremely difficult on a personal level for everyone involved. A team of researchers found that in successful transformations, leaders not only made sure their teams had the processes, resources, and technology they needed—they also built the right emotional conditions and offered a compelling rationale for the transformation. | | | | | | |  | | How to Apologize to a Customer When Something Goes Wrong | | Businesses are bound to make mistakes and disappoint their customers. But how you build your apology message can make the difference between losing those customers or increasing their loyalty. When delivered well, your apology message can improve the customer relationship to the point where it is stronger than if the mistake had never happened—a phenomenon known as the service recovery paradox. Here are five steps for writing an effective apology message, and why it's important to share the apology process internally and with external stakeholders. | | | | | | |  | | Is Your Hybrid Team Losing Steam? | | Business stressors like layoffs, economic headwinds, and geopolitical instability are depleting teams, causing one in four employees globally to feel burned out. These factors are compounded by the strains of hybrid working, which has made collaboration harder for teams that are increasingly siloed and fragmented. Yet in this era of cutbacks and constraint, not only do we expect our teams to do more with less, but we need them to innovate—and quickly—to drive growth. | | | | | | | | |
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