How to Handle 3 Types of Difficult Coworkers. Difficult people exist in every workplace. Here are three common types of problematic coworkers—and how to deal with them. - The pessimist. This is the meeting-goer who can't seem to find anything positive to say (ever) and even seems to enjoy coming up with all the different ways a project or initiative could fail. To handle this type of naysayer, acknowledge their complaints—then reframe them. You could present an alternative, more positive interpretation; ask them if they have any constructive ideas; or even formalize their role as "devil's advocate" in team brainstorms.
- The passive-aggressive peer. This is the colleague who says one thing but does another, displays negative body language but insists everything is "fine," and makes back-handed compliments that stick with you. To manage your working relationship, avoid calling them out. Instead, work to understand where they're coming from. Focus on the underlying message and create a safe environment for the two of you to clear the air.
- The know-it-all (a.k.a., the person who thinks they're the smartest one in the room). To handle the know-it-all, preemptively request that people refrain from interrupting in meetings, ask that people back up their opinions with facts, and model humility and open-mindedness on your team.
| | | | Today’s Tip | | How to Handle 3 Types of Difficult Coworkers | Difficult people exist in every workplace. Here are three common types of problematic coworkers—and how to deal with them.
- The pessimist. This is the meeting-goer who can't seem to find anything positive to say (ever) and even seems to enjoy coming up with all the different ways a project or initiative could fail. To handle this type of naysayer, acknowledge their complaints—then reframe them. You could present an alternative, more positive interpretation; ask them if they have any constructive ideas; or even formalize their role as "devil's advocate" in team brainstorms.
- The passive-aggressive peer. This is the colleague who says one thing but does another, displays negative body language but insists everything is "fine," and makes back-handed compliments that stick with you. To manage your working relationship, avoid calling them out. Instead, work to understand where they're coming from. Focus on the underlying message and create a safe environment for the two of you to clear the air.
- The know-it-all (a.k.a., the person who thinks they're the smartest one in the room). To handle the know-it-all, preemptively request that people refrain from interrupting in meetings, ask that people back up their opinions with facts, and model humility and open-mindedness on your team.
| | This tip is adapted from “3 Types of Difficult Coworkers and How to Work with Them,” by Amy Gallo | | |  | | Key business issues, every issue | | With a HBR subscription, you’ll get access to a wealth of content and resources, written by the world’s leading business minds. | | | | | | | | | | | | | |
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