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July 02, 2013 The SCOTUS Decisions Every Employee Should Be Talking About By Allan A. Ryan Two under-the-radar decisions make it harder for employees to sue for discrimination.

IT management Ten Steps to Planning an Effective Cyber-Incident Response by Tucker Bailey and Josh Brandley After a cyber attack, the first question people will ask is "What did this institution do to prepare?" Entrepreneurship The Next Big Opportunity for Startups by Jessica Lawrence To really reinvent the way we work, startups need to go beyond the beer fridge. Getting buy-in Practical Tips for Overcoming Resistance by Mark Goulston Use the techniques hostage negotiators use. Managing people Here's How to Actually Empower Customer Service Employees by Chris DeRose and Noel Tichy A five-step process for putting power in the hands of those who need it most. Decision making Why You Might Make a Better Decision After a Quick Game of Solitaire by Andrew O'Connell During a distraction, the brain unconsciously enhances the memory of a problem's essence. Career planning Your Brand Is the Exhaust Fume of the Engine of Your Life by Nilofer Merchant If you want people to be impressed with you, build something awesome.

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