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August 19, 2013 Fortune Favors the Prepared, and Hiring Managers Favor the Fortunate By Andrew O'Connell When you apply for a job, be prepared for the hiring manager to dig for the who, what, where, when, why, and how of your accomplishments. And don't be surprised if she asks you whether you feel lucky. These stories and more in this week's scouting report on provocative ideas for business.

Managing yourself Make Your Work More Meaningful by Monique Valcour Great managers know how to infuse work with meaning. But why wait for them to do it? Gender Who Dares Bake Cookies for the Office? by Karen Firestone It seems most women (and most men) are fearful of being a Mrs. Fields. Entrepreneurship The Debt Collection Company that Helps You Get a Job by Sarah Green Helping debtors get work is more profitable than suing them. IT management A Board Director's Perspective on What IT Has to Get Right by James I. Cash, Jr. New imperatives for the future of corporate IT. Consumer goods Why You Need to See Two Products Before You'll Buy One by Andrew O'Connell Consumers may be unwilling to buy without first considering another option. Innovation Customer Service in the Age of the Internet of Things by Duke Chung Say goodbye to the user manual.

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