Just like everyone else, leaders need honest feedback to grow. But what leaders hear is often vague, or isn’t tied to specific behaviors, which means it isn’t very useful. One way to get feedback that will help you improve is to build a culture where it’s safe for employees to be honest. Show colleagues that you want to know what they think, even when — especially when — they might hesitate to tell you. You can do this by asking open-ended questions and listening carefully to the answers: “What did you hear when I shared my strategy?” or “How did it feel to you when I sent that email?” Tell your team that you want both positive and negative comments, and then resist the urge to respond to what they say — even if you disagree, simply listen and reflect. Lastly, thank your team for their honesty, and use their feedback to make necessary changes.
Adapted from "How Leaders Can Get Honest, Productive Feedback," by Jennifer Porter
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