Work, we all know, can be emotional. It's stressful, and disagreements with colleagues can occur as a result. It's par for the course — and it's a manager's job to resolve the situation. Unfortunately, despite the good intentions of anger management programs, peacemaking is even harder than it was in the past. Why? Because telling people "not to feel anger" isn't going to do anything — and, in some cases, it make matters worse. Really, as adults, we aren't that much different than toddlers: we don't respond well when forced to comply with a rule or a directive of some sort (don't get angry). A better bet is to supply us with tools and techniques that will help us cope with stressful situations.
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