Most advice about giving feedback focuses on what to say, but our nonverbal communication is just as important as the words we use. If you convey discomfort or aggression with your body language, it could make the recipient feel unsafe, and therefore prevent them from listening to or acting on your input. So do your best to have a positive, open, and supportive tone. Make and maintain eye contact to create a feeling of connection. Don’t cross your arms. Smile appropriately to project warmth and goodwill. Nod to show you’re listening, and respond with affirmations like “mhm” and “yes.” Make sure your posture doesn’t communicate dominance, especially if you outrank the person receiving feedback. Most important, don’t do any of this if you don’t mean it. If your body language isn’t authentic, your efforts will backfire.
Adapted from "When Giving Critical Feedback, Focus on Your Nonverbal Cues," by Emma Seppala
